Frequently Asked Questions
What are the payment options?
At the moment we only offer payment through PayPal and credit/debit card. If you require another option then please lets us know.
What is your return policy?
There is a no returns policy.
If the seller should accept a request for a return, then the return should be made within 5-7 business working days. The item should be returned in the same conditions in which it was received and must include all its parts. If any parts are missing then a partial refund can be made. The buyer is to cover the return postage which will be refunded on arrival.
How much does the postage cost?
We are offering free shipping to anyone in the United Kingdom. Any international interests please enquire through our email.
How will you handle my privacy?
At Mermaid Kisses we may collect, receive, and store any information you provide to us upon purchase. This includes personally identifiable information such as name, address, and payment details. Our site also uses software tools that will measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. And finally, we will store and display any feedback, product reviews or recommendations you may provide. We assure you that any personal information you provide will not be shared with any third parties.
What is your privacy policy?
At Mermaid Kisses we may collect, receive, and store any information you provide to us upon purchase. This includes personally identifiable information such as name, address, and payment details. We assure you that any personal information you provide will not be shared with any third parties and will only be used by us to deliver your item(s). Our site also uses software tools that will measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. And finally, our shop will store and display any feedback, product reviews, and recommendations you may provide, this may include your first name and any photos of your item(s) that you provide.
How do I look after my epoxy resin items?
Here are some ways we recommend to keep your epoxy resin gifts safe:
- Store in a cool and dry place, away from direct sunlight and extreme heat.
- Avoid harsh chemicals, oils or rubbing alcohol.
- Hand wash only using mild soap and water. Dry using a non-abrasive cloth.
- Not dishwasher safe. Do not scrub, soak, or submerge in water.
- Avoid contact with smoke as it may cause discolouration.
Can I have an item personalised?
If you would like to request a personalised item then feel free to contact us with your ideas/ choices.